Points and Store Credit

Rewarding repeat customers is a great way to build loyalty. ChouyLok provides an integrated points and store credit system that works seamlessly at checkout.

How Points and Credit Work

When a customer is attached to a sale at the POS, they can automatically earn points based on their loyalty tier.

During checkout, any points or store credit the customer has accumulated will be available to apply directly to their purchase. As long as you select the customer before completing the payment, the system handles the math for you.

Setting Up the Loyalty Program

Open Customers and tap the settings button (⚙ "ការកំណត់កម្មវិធីភក្ដីភាព") at the top of the list. Only staff who can manage shop settings see it.

• Membership tiers (កម្រិតសមាជិកភាព): each tier has a name, a lifetime spend threshold and a points multiplier (e.g., Silver from $500 ×1.5, Gold from $2,000 ×2). Customers below every tier earn ×1.
• Birthday bonus (ពិន្ទុអំណោយថ្ងៃកំណើត): extra points given once a year, on the first purchase in the customer's birth month. Needs the customer's birthday; 0 turns it off.
• Point value (តម្លៃពិន្ទុ): how many points equal $1 when spent at checkout (blank = 100). Changing it also changes the value of points customers already have.

Tap Save (រក្សាទុក) to apply the changes.

Adjusting Points or Credit Manually

Sometimes you may need to give a customer a manual bonus, resolve a dispute, or offer compensation. You can manually adjust a customer's points or store credit directly from their profile.

To make an adjustment: 1. Go to the Customers tab and click on the customer's name. 2. In their Profile Card, look for the options to adjust points or credit. 3. Enter the new amount. 4. You will be prompted to provide a reason for this adjustment. This creates an audit trail so your team can always see why a balance was changed. 5. Save the change, and the updated balance will be immediately available at the POS.