Delete your ChouyLok account¶
You can start account deletion in the app or by signing in to ChouyLok on the web. An app installation is not required to use the website.
- Sign in and open My profile.
- Select Request account deletion.
- Read the deletion scope shown for your account. Enter your current password and type លុប in the confirmation field.
- Confirm the final deletion dialog.
If you own the shop, this deletes the entire shop: your account, its staff accounts, products, customers, stock, orders and other live shop records. All shop sessions and paired-device access are revoked. This cannot be undone. Export records you need and check every till for unsynchronized sales first.
If you are a staff member, only your account is erased. Your identifying profile information and access are removed. The shop's business records remain with a non-identifying deleted-account reference where needed.
Account deletion is automatic after successful confirmation. Associated cloud images are cleaned up automatically; temporary provider failures are retried. For shops using a dedicated business database, cleanup also retires that shop's managed databases and removes its dedicated backup archives. If a database operation is still running, wait for it to finish and retry deletion. Shared platform backup copies follow the retention period below. Residual backup copies can remain for up to two years. Minimal deletion records prevent a backup restore from restoring deleted accounts. See the privacy policy for details.
Copies already held on other offline devices, in exports or on printed receipts also need to be removed by their holders. Uninstalling the app or signing out does not delete your account.
Cannot sign in or need help?¶
Email chouylok@gmail.com with the subject ChouyLok account deletion request. Include your registered phone number or email and the shop name so we can locate the account. We must verify that you control the account before acting. Do not send your password, OTP, bank credentials or payment QR secrets.